Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") are an agreement between you and [MyHoliday Pvt. Ltd.] ("MyHoliday", "we", "us" or "our"). They apply to our website and membership services. Your signed membership agreement also applies to your membership. If the membership agreement and these Terms conflict, the membership agreement applies.

Eligibility

• You must be at least 18 years old and able to enter into a legally binding contract under Indian law.
• The information you give us must be true, complete and up to date.
• You are responsible for keeping your account login and membership number safe.

Membership Plans

• Each plan (Escape Select, Escape Elite, Explore Select and Explore Elite) has its own validity period, destinations and benefits. Escape plans cover holidays across India. Explore plans cover India and international destinations. These are listed in your membership agreement.
• Membership gives you the right to stay at partner resorts for the nights included in your plan. It does not give you ownership of any property.
• Unused nights in a membership year can be carried forward [once, to the next year only]. Nights that are not used in that time will lapse.
• Benefits such as tour packages, travel insurance, flight discounts and airport transfers depend on availability and the partner's own terms.

Fees and Payments

• The membership fee must be paid in full, or in instalments (EMIs) as agreed in writing.
• An Annual Maintenance Charge (AMC) of [₹ amount] applies each year, and must be paid before you can make bookings for that year.
• All prices include or exclude GST as shown on your invoice.
• If an EMI or AMC payment is more than [60 days] overdue, we may pause your booking rights until the amount is paid.
• Refunds are covered by our Refund Policy.

Reservations and Stays

• Bookings can be made by phone, WhatsApp or email, and are confirmed subject to availability.
• We recommend booking at least [30 days] in advance, and [60 days] for peak season, long weekends and holidays.
• Room type, check-in and check-out times are set by each resort.
• Food, drinks, activities, extra guests and other charges at the resort are not included unless your plan says so, and must be paid directly to the resort.
• Changes and cancellations to bookings follow the rules in our Refund Policy.

Member Responsibilities

• Follow the rules of each resort and treat staff and other guests with respect.
• Carry valid photo ID for all adult guests at check-in.
• You are responsible for any damage caused by you or your guests during a stay.
• Memberships are for personal and family holidays only. They may not be used for commercial resale or rental.

Partner Resorts

Partner resorts are independently owned and operated. We choose them carefully, but we are not responsible for their acts, omissions, facilities or services. The list of partner resorts may change from time to time. If a resort leaves our network, we will offer you a comparable alternative where possible.

Transfer of Membership

You may transfer your membership to a family member or nominee by written request, after paying a transfer fee of [₹ amount] and clearing all dues. Membership can be passed to your nominee if the member dies.

Suspension and Termination

We may suspend or end your membership if you break these Terms, give false information, misuse the membership, or do not pay amounts that are due. We will give you written notice and a chance to fix the problem where possible. Refunds in this case follow our Refund Policy.

Use of Our Website

• All content on this website, including text, images, logos and design, belongs to MyHoliday or its licensors, and may not be copied without permission.
• You must not misuse the website, for example by trying to hack it, send spam, or upload harmful code.
• Resort photos and descriptions are for guidance only. Actual rooms and facilities may vary.

Limitation of Liability

To the extent allowed by law, MyHoliday is not liable for any indirect or consequential loss, or for loss caused by partner resorts, airlines or other third parties. Our total liability for any claim will not be more than the amount you have paid us in the 12 months before the claim.

Force Majeure

We are not responsible for failing to provide services because of events outside our control, such as natural disasters, pandemics, government orders, strikes, war or major technical failures. In such cases, we will try to reschedule your booking or restore your nights.

Governing Law and Disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through friendly discussion. If that does not work, the dispute will be decided by arbitration under the Arbitration and Conciliation Act, 1996, held in [City]. Subject to this, the courts in [City] have exclusive jurisdiction. Nothing in this section limits your rights under the Consumer Protection Act, 2019.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they were last changed. If you keep using our services after a change, you accept the updated Terms.

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