Your privacy matters to us. This policy explains what personal information MyHoliday collects, why we collect it, how we protect it, and the choices you have.
Who We Are
This website is operated by [MyHoliday Pvt. Ltd.] ("MyHoliday", "we", "us" or "our"), a company registered in India with its office at [Registered Office Address, City, State – PIN]. We offer holiday membership plans that give members access to partner resorts in India and abroad.
This policy applies to our website, enquiry forms, phone and WhatsApp conversations, and any other place where we collect your personal information.
Information We Collect
Information you give us
- Contact details: name, phone number, email address and city when you fill in an enquiry form or speak to our team.
- Membership details: date of birth, address, government ID (such as PAN or Aadhaar, where required by law), nominee and family member details when you buy a membership.
- Booking details: travel dates, number of guests, resort preferences and special requests.
- Payment details: transaction references and billing information. Card and bank details are handled by our payment partners. We do not store your full card number.
- Communications: messages, feedback, reviews and support tickets you send us.
Information we collect automatically
- Device and browser type, IP address, pages visited, time spent on pages and the website that referred you.
- Information collected through cookies and similar technologies (see Cookies below).
How We Use Your Information
- To respond to your enquiries and explain our membership plans.
- To create and manage your membership account.
- To make, confirm, change or cancel resort bookings on your behalf.
- To process payments, EMIs, refunds and annual fees.
- To send booking confirmations, reminders and service updates.
- To send offers and news about our services, only where you have agreed to receive them. You can opt out at any time.
- To improve our website and services.
- To prevent fraud and meet our legal, tax and regulatory obligations.
Cookies
Cookies are small text files stored on your device when you visit a website. We use them for the following purposes:
| Type | Purpose | Can you turn it off? |
|---|---|---|
| Essential | Make the website work, such as remembering your cookie choice and keeping forms secure. | No, the site needs these to work properly. |
| Analytics | Help us understand how visitors use the site so we can improve it. | Yes |
| Marketing | Show you relevant offers on other websites and measure our advertising. | Yes |
When you first visit, a banner asks for your consent. If you click Decline, we only use essential cookies. You can also delete or block cookies in your browser settings at any time.
Sharing Your Information
We do not sell your personal information. We only share it when needed to provide our services:
- Partner resorts and hotels: to confirm and manage your bookings.
- Service providers: payment gateways, banks and EMI partners, travel insurance providers, airline and transfer partners, IT, hosting and messaging providers. These providers work under contracts that require them to protect your data.
- Legal authorities: when required by law, court order or government request, or to protect our rights and the safety of others.
- Business transfers: if our business is merged, sold or restructured, your information may be transferred to the new owner under the same protections.
Data Storage and Security
We use reasonable security practices, including encryption, access controls and secure servers, to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work hard to protect your data.
Your information is mainly stored on servers in India. If it is processed outside India, for example for international bookings, we make sure it is protected as required by Indian law.
How Long We Keep Your Data
We keep your personal information for as long as your membership is active and for as long as needed afterwards to meet legal, tax and accounting requirements or to resolve disputes. Enquiry information from non-members is deleted within [24 months] if you do not become a member.
Your Rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:
- Get a summary of the personal data we hold about you.
- Correct or update inaccurate or incomplete information.
- Ask us to delete your information, unless we need to keep it by law.
- Withdraw your consent at any time, including for marketing messages.
- Nominate another person to exercise your rights if you die or become unable to do so.
- Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India.
To use any of these rights, contact us using the details below. We will respond within [30 days].
Children's Privacy
Our memberships are only for adults aged 18 and over. We collect information about children only when a member adds them as family members or guests for a booking, and only with the member's permission.
Links to Other Websites
Our website may link to resort websites, payment pages or social media. We are not responsible for the privacy practices of those websites, so please read their policies.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. For important changes, we will tell members by email or SMS.
Grievance Officer and Contact
If you have any questions or complaints about this policy or how we handle your data, please contact our Grievance Officer:
[Name of Grievance Officer]
[MyHoliday Pvt. Ltd.]
[Registered Office Address, City, State – PIN]
Email: [privacy@myholiday.example]
Phone: [+91 00000 00000] (10:00 AM to 7:00 PM, Monday to Saturday)