Refund Policy

Overview

This policy covers two kinds of cancellations:

1. Cancelling your membership: ending your membership plan and asking for a refund of the membership fee.
2. Cancelling a booking: cancelling a resort stay that you booked using your membership nights.

This policy forms part of our Terms of Service and your membership agreement.

Cooling-off Period (Full Refund)

If you change your mind, you can cancel your membership within [10 days] of signing your membership agreement or making your first payment, whichever is later.

• You will receive a full refund of all amounts paid.
• This applies only if you have not used any membership benefits (such as booking a stay or using a free tour package) during this period.

Cancelling After the Cooling-off Period

If you cancel after the cooling-off period, the refund depends on when you cancel and whether you have used your membership:

When you cancel	Refund of membership fee paid
Within the cooling-off period, no benefits used	100%
After the cooling-off period, within 3 months, no benefits used	[75%]
3 to 6 months, no benefits used	[50%]
After 6 months, or after any benefits have been used	[Not eligible for refund]

The value of any benefits already used, such as nights stayed or free tour packages, will be deducted from the refund.

Non-refundable Charges

• Annual Maintenance Charges (AMC) for a year that has already started.
• Membership transfer fees and administration charges.
• Payment gateway, bank or EMI processing charges.
• Amounts paid directly to resorts, airlines or other partners.
• Government taxes that cannot be recovered, where allowed by law.

Cancelling a Resort Booking

If you cancel a stay booked with your membership nights, your nights are returned to your account as follows:

When you cancel	Membership nights
[15 days] or more before check-in	All nights returned
[7 to 14 days] before check-in	[50%] of nights returned
Less than [7 days] before check-in, or no-show	Nights are used up and not returned

Peak season and holiday bookings may have stricter rules, which will be shown when you book. Any extra amount you paid for the booking (such as for extra guests or meal plans) will be refunded according to the resort's own cancellation policy.

If We or the Resort Cancel

If we or the resort cancel your confirmed booking for reasons not caused by you, we will:

• Offer you an alternative resort of the same or a higher category, or
• Return all your membership nights, and fully refund any extra amounts you paid for that booking.

How to Request a Refund

1. Send a written request to [refunds@myholiday.example], or call our member support team.
2. Include your full name, membership number, phone number and reason for cancellation.
3. Attach a copy of your membership agreement and payment receipts, if available.
4. Our team will confirm the request and the refund amount within [7 working days].

Refund Processing Time

• Approved refunds are paid within [15 to 30 working days].
• Refunds are paid to the original payment method. If that is not possible, we will pay by bank transfer to an account in the member's name.
• For memberships bought on EMI, we will also close or adjust the loan with the finance partner. Any interest already charged by the lender is not refundable by us.

Contact Us

If you have any questions about refunds or cancellations, please contact us: